Epic EHR

Real-time appointment scheduling, patient verification, and clinical data access through certified Epic integrations. Agents that work inside your existing EHR workflows.

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Overview

Automate scheduling and patient workflows. The Epic EHR integration connects AI agents directly to Epic's scheduling, patient lookup, and clinical workflow systems. Agents can check availability, book appointments, verify patient identity, and update records without manual intervention.

This integration is built for healthcare organizations that need agents to operate within existing clinical workflows while maintaining compliance and data security.

Capabilities

Integration Capabilities

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Appointment Scheduling

Check real-time availability and book appointments directly in Epic from voice, SMS, or chat conversations.

Patient Verification

Verify patient identity against Epic records using date of birth, MRN, or other identifiers before accessing sensitive data.

Waitlist Management

Add patients to waitlists and notify them automatically when earlier slots become available.

Referral Processing

Route referral requests through Epic workflows with the right clinical context attached.

Syllable and Epic EHR security architecture with HIPAA-compliant data flow

Compliance

HIPAA-Ready by Design

The Epic integration operates within the same security boundaries as the rest of the Syllable platform. Patient data is encrypted at rest and in transit, access is governed by role-based controls, and every interaction is audit-logged.

SOC 2 Type II and HITRUST e1 certifications provide the compliance foundation healthcare organizations require.