Release Notes
Hold Tool, Optional Greetings, and Voicemail Detection
Natural interactions with Hold tool, reduced response latency, and smarter outbound handling.
v26.2.4
Published: February 4, 2026
This release introduces the Hold tool for more natural call interactions, optional greetings for faster conversation starts, and improved voicemail detection for smarter outbound call handling. Response latency is also reduced across the platform.
Console
- Hold tool for natural call interactions
- Optional greetings configuration
- Reduced response latency
Channel Manager
- Improved voicemail detection for outbound calls
- Enhanced call handling reliability
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