Responsive Dialogue and Campaign Improvements

Significant improvements to Responsive Dialogue for more natural turn-taking. Standardized campaign status tracking.

Published: March 10, 2026

This release delivers significant improvements to Responsive Dialogue, making conversations feel more natural with better turn-taking and reduced interruptions. Campaign management gains standardized status tracking, and the Console receives several usability improvements.

Console

  • Responsive Dialogue improvements for more natural turn-taking
  • Reduced false interruptions during agent speech
  • Standardized campaign status tracking across the platform
  • Improved session transcript display

Channel Manager

  • Enhanced voice channel stability
  • Improved call recording quality

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