Release Notes
DTMF Keypad Support & Step Tool Updates
Enhanced Step Tools with drag-and-drop reordering and optimized human-to-agent call transitions with DTMF keypad support.
v26.4.7
Published: April 07, 2026
This update delivers a more intuitive builder experience for Step Tools with drag-and-drop step reordering and clearer validation feedback. We've also optimized human-to-agent handovers by ensuring automated keypad tones cease immediately once a live person joins the call, providing a more professional and seamless caller experience.
Conversation Manager
- Enhanced the caller experience by enabling the DTMF tool to interrupt an agent for more efficient navigation
Console
- Improved the building experience for Step Tools by launching drag-and-drop step reordering, adding autocomplete for transitions, and implementing smarter validation for "Set Action" and save errors
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